| NOTICE |
Notices regarding the packaging of Lego products.
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See all notices |
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it's box can be dented ,,,,,
Because, during delivery, the box may be depressed.
so it can not be the reason for refund or cancel.
we recommend it for assembly purpose.
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| FAQ |
Item not Received? Checking your Order status? Having Problem with receiving your Order from Qxpress Delivery??
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Don't Worry, Use Qxpress Tracking System http://www.qxpress.asia/gmkt.inc/ Qxpress office Tel is 6434 8400 or 6434 8420. You can also email them at sg_cs@u-rasia.com to check the delivery status.
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| FAQ |
what is the return policy?
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- we arrange all the shipping for free with full refund ,in case of (1) damaged or faulty due to manufacturer fault. (2) incorrect goods delivered by us. - if the box is opened by a buyer, return is not acceptable . - if not opened, a buyer who wants return should pay the round shipping fee and restocking fee (%15)
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| FAQ |
Voltage type and Plug type
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most of our items are for 220V-240V ( remains for 100V-240V )
so all of them can be used in Singapore without problem.
the plug cord type is 2 round pins so buyers need a plug connector which fits with SG type.
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| FAQ |
All the customs fee and duties from Singapore customs are buyer's duty
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we , as a seller , are not responsible for the customs fee.
please leave a note if any request about that.
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| FAQ |
Delivery
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It will usually take 4-8 business days after shipment. The item that you placed an order for will be arriving soon. But, sometimes delay happen on shipment. If you have not receive your item within some more days please contact me via Qoo10 system. Thanks.
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| FAQ |
Problem with your product
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If your item have any problem, please describe specific problems with your order on. via Email (kimberfeel@gmail.com) not Qoo10 system. If you can attach image file, it would be more helpful for us to check exactly. Thank you.
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| FAQ |
Return process for exchange
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Please return the item by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. way shipping please enclose with the product)
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| FAQ |
A/S Shipping charge
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Within one month: return shipping costs paid by seller
1-6 months: one-way shipping costs paid by customer
6-12 months: round-trip shipping paid by customer (one-way shipping please enclose with the product)
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