| NOTICE |
Notices regarding the packaging of Lego products.
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See all notices |
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it's box can be dented ,,,,,
Because, during delivery, the box may be depressed.
so it can not be the reason for refund or cancel.
we recommend it for assembly purpose.
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| FAQ |
Item not Received? Checking your Order status? Having Problem with receiving your Order from Qxpress Delivery??
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Don't Worry, Use Qxpress Tracking System http://www.qxpress.asia/gmkt.inc/ Qxpress office Tel is 6434 8400 or 6434 8420. You can also email them at sg_cs@u-rasia.com to check the delivery status.
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| FAQ |
what is the return policy?
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- we arrange all the shipping for free with full refund ,in case of (1) damaged or faulty due to manufacturer fault. (2) incorrect goods delivered by us. - if the box is opened by a buyer, return is not acceptable . - if not opened, a buyer who wants return should pay the round shipping fee and restocking fee (%15)
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| FAQ |
Voltage type and Plug type
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most of our items are for 220V-240V ( remains for 100V-240V )
so all of them can be used in Singapore without problem.
the plug cord type is 2 round pins so buyers need a plug connector which fits with SG type.
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| FAQ |
All the customs fee and duties from Singapore customs are buyer's duty
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Seller |
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we , as a seller , are not responsible for the customs fee.
please leave a note if any request about that.
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| FAQ |
Delivery
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It will usually take 4-8 business days after shipment. The item that you placed an order for will be arriving soon. But, sometimes delay happen on shipment. If you have not receive your item within some more days please contact me via Qoo10 system. Thanks.
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| FAQ |
Problem with your product
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Seller |
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If your item have any problem, please describe specific problems with your order on. via Email (kimberfeel@gmail.com) not Qoo10 system. If you can attach image file, it would be more helpful for us to check exactly. Thank you.
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| FAQ |
Return process for exchange
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Seller |
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Please return the item by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. way shipping please enclose with the product)
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| FAQ |
A/S Shipping charge
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Seller |
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Within one month: return shipping costs paid by seller
1-6 months: one-way shipping costs paid by customer
6-12 months: round-trip shipping paid by customer (one-way shipping please enclose with the product)
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| 39513539 |
Inquiry for the item from keanann91 |
keanann91 |
2020-07-30 |
Answered |
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How to get this laptop stand at $77.9 as advertise? |
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[Re] Inquiry for the item from keanann91
We are going to start the sale this week. |
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[Re] Inquiry for the item from keanann91
Ohh no... I've just place the order over last weekend.. |
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[Re] Inquiry for the item from keanann91
ok |
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| 39304078 |
Inquiry related delivery from 260**** |
win******* |
2020-07-04 |
Answered |
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hi, may I know how long does it take to ship to Singapore? |
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[Re] Inquiry related delivery from 260****
Dear valued customer,
Thank you for your interest.
Please wait. I am confirming your question.
We do not work on the weekend.
Please wait. We are preparing an answer. |
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[Re] Inquiry related delivery from 260****
Hi, can I have your response?
I checked the shipping status today and found that it's still in Transit to the Dispatch center. I placed my order on June 27 which is 10 days ago, and it's shipping at turtle speed. I wonder when I 'll receive it? I need it for my work. |
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[Re] Inquiry related delivery from 260****
The average delivery time is 6 days on average.
Virus issues
Delivery may be slightly delayed.
There are not many Singapore Airlines schedules.
Thank you. |
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| 38925565 |
Inquiry for the item from vin**** |
vin******* |
2020-05-31 |
Answered |
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Can't find and get the $8 coupon..
How to get it? |
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[Re] Inquiry for the item from vin****
wait |
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| 38871484 |
Inquiry for the item from joc**** |
joc******* |
2020-05-27 |
Answered |
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May I know how heavy is the stand? Thanks |
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[Re] Inquiry for the item from joc****
hi.
Up to 6 kg
Thank you.
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| 38865054 |
Inquiry for the item from euz**** |
euz******* |
2020-05-26 |
Answered |
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What’s the heaviest load can the stand hold? |
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[Re] Inquiry for the item from euz****
hi.
Up to 6 kg
Thank you. |
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[Re] Inquiry for the item from euz****
Thanks. What’s the approximate time for the item to arrive if order tmrw? |
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[Re] Inquiry for the item from euz****
Delivery takes an average of 6 days.
However,
Virus issues
Delivery may be slightly delayed.
Please understand this.
Thank you. |
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